Saturday, May 19, 2012

What to avoid when staying in a hotel

Just when you thought you were done with all kinds of etiquette, you have another thing coming. Apart from office, phone, social, dining, mail, business etiquette; you can add hotel etiquette to the list.

And now you are probably wondering how you can get started. Well, we can point you in the right direction with a few guidelines: 

1.     Respect the staff. No yelling.

2.     Don’t tell anyone your room number.  

3.    Don't get defensive when the night desk agent asks to see your “new friend’s” identification.

4.    Let hotel employees into your room only after you have seen some I.D

5.    If you have lost anything, do not be quick to blame hotel staff. Look around your room thoroughly. 99% of the items that guests report stolen from their rooms are found by the guest. However, it is your right to ask the manager to call the police to file a police report.

6.    Don’t use the bathroom washcloths to take off your makeup or shine your shoes.

7.    Don't throw anything in the room garbage if you don't want the hotel staff to know about it, without properly disposing of it first.

8.    Check out of your room at the stipulated check-out time. If you need more time, ask the manager.

9.    Don’t leave your luggage unattended to anywhere outside the confines of your room

10.  If you have forgotten anything in your hotel room, go on, call the hotel after you’ve checked out, and I promise they will send your forgotten stuff. Yes, even the unmentionables.

Happy Travel!

Friday, May 11, 2012

Great Rift Valley Travel Memoirs

There is nothing better than a satisfied customer. One who asked for a product and you delivered 150%. They keep coming back and what’s more they even refer their friends to you. But how do you satisfy a customer?.... Product knowledge is the answer! And the only way you can obtain product knowledge is by seeing, feeling, touching, smelling, hearing and finally tasting. With this in mind, we embarked on a familiarization trip (aka Fam Trip) to gain firsthand knowledge about these properties that tourists from all over the world come to visit. So we set off for the Lake Area, no not Kisumu but Naivasha, Elementaita, Nakuru, Bogoria and Baringo..... The ornithological paradise.

Lake Naivasha is a fresh water lake situated west of Nairobi. It can be accessed both by road and air. By road, you can go through the Mai Mahiu road or the Nairobi-Naivasha highway. If flying, there are scheduled flights from Wilson Airport Nairobi to Loldia Airstrip. Naivasha is not too far away from Nairobi and is very convenient if you are looking for a short getaway. If you are looking for privacy and exclusivity you can try: Chui, Kongoni, Kiangazi, Olerai Lodges are excellent choices. 
If basic camping tickles your fancy: Crayfish, Fisherman’s, Carnellys camps would be ideal.
For conferencing away from the hustle, bustle and congestion of Nairobi, Lake Naivasha Simba Lodge, Lake Naivasha Sopa Lodge, Enashipai Resort, Great Rift Valley Lodge and Golf Resort are exceptional choices.
 Lake Naivasha area is home to Oserian Wildlife Sanctuary where over 45 different species of mammals and endangered species have been relocated to ensure their survival.
Naivasha is also home to the late Joy and George Adamson renowned conservationists. A museum with a wealth of history on the Adamson documenting their lives has been opened at Elsamere.

Lake Elementaita:
Lake Elementaita is a salty water lake situated between lake Naivasha and Lake Nakuru. Another popular attraction in the Lake Elementaita region is Sleeping Warrior Hill that actually resembles a maasai warrior sleeping on his back. There are amazing properties here for accommodation in the Soysamabu Conservancy and within close proximity to the park. For luxury camp lovers there are Lake Elementaita Serena and Flamingo Hill Camps. If you are looking for a private getaway, Sleeping Warrior Lodge is an excellent choice. Most of the lodges are right by the lake. Accommodations you can find in this area include: Pelican Lodge, Sunbird Lodge (built on a cliff top), Elementaita Country Lodge, Jacaranda Elementaita Lodge, Lake Nakuru Lodge, Sarova Lion Hill, Mbweha Camp.

Lake Baringo:
Getting to Baringo was not the most comfortable ride. The road has been damaged by the heavy rains and the bridges washed away. However the bumpy ride was worth it. We got to cross over to Island camp by boat over water that has crocodiles and hippos. The weather down at Baringo is very hot even during the rainy season. So, Dress light. Accommodation at Baringo includes: Lake Baringo Club, Robert’s Camp, Soi Safari Lodge and Samatian.

We came back with a wealth of information just so we can give our clients the experience they are looking for. Wildlife and bird life are abundant tin these areas and whats more is that they are not too far from Nairobi. You could literally head out over the weekend and be back fresh and revitalized at your desk on Monday morning!!